Sterling Group is seeking a Leasing Consultant to join our team. In this role, you'll be responsible for building relationships with prospective and current residents, conducting tours, managing the leasing process, and assisting with marketing and property operations to achieve our sales goals.
What You'll Do
- Build and maintain strong relationships with prospective and current residents.
- Greet and tour prospective residents through the apartment community, answering questions and highlighting features.
- Complete follow-ups promptly and in accordance with policy guidelines.
- Answer incoming phone calls promptly and professionally, providing information and assistance.
- Ensure all inquiries and traffic are accurately entered into CRM.
- Assist in the leasing process by preparing lease agreements and explaining terms.
- Assist applicants throughout the application process, reviewing and processing rental applications.
- Submit all applications to the Property Manager for final approval.
- Manage leads and traffic daily within Yardi’s CRM system according to policy guidelines.
- Maintain an in-depth knowledge of available units, rental rates, amenities, and community policies.
- Maintain an acceptable visit-to-application-closing ratio and appointment-to-show ratio.
- Prepare electronic lease agreements and assemble resident move-in packets.
- Review move-in materials with new residents and accompany them to their apartment.
- Handle resident concerns and complaints in a professional, timely, and effective manner.
- Assist with marketing efforts, including social media posts, flyers, and community events.
- Keep the apartment community clean, welcoming, and presentable.
- Help execute leasing strategies to achieve monthly and quarterly sales goals.
- Ensure accurate data entry in the property management systems.
- Track and report leasing activity, occupancy rates, and other key performance indicators.
- Prepare, submit, and process maintenance service requests.
- Conduct follow-up on service request surveys in compliance with company policy.
- Provide move-in instructions, help with key distribution, and facilitate special requests.
- Assist in the development and/or implementation of the Sterling 5 P’s Business Plan.
What We're Looking For
- High School Diploma or G.E.D.
- Must be able to pass a drug test, criminal history and background checks prior to employment.
Nice to Have
- Minimum of one (1) year experience in property management, retail service or sales.
- Yardi Program knowledge.
Technical Stack
- Microsoft Office (Word, Excel, Outlook)
- Yardi CRM
Team & Environment
Reports to Property Manager and Assistant Property Manager.
Benefits & Compensation
- Medical, Dental, Vision
- Flexible Spending Account
- Group Life Insurance
- Voluntary Life Insurance
- Short Term Disability
- Long Term Disability
- Supplemental programs
- 401(k) Retirement Savings Plan
- Employee Assistance Plan
- Paid Time Off
- Paid holidays
- Volunteer time
- Competitive wages
Work Mode
This role is onsite.
Sterling Group fosters a family-friendly culture focused on work-life balance, training, career advancement opportunities, and recognition programs. Our goal is customer loyalty. Our company credo is: 'Creating the Sterling Story by exceeding expectations... one customer at a time!'
Sterling Group is an equal opportunity employer.
