Ness Digital Engineering Careers is hiring a Lead Pega Engineer to join our team. In this critical operational role, you will be responsible for the day-to-day support, monitoring, issue resolution, and minor enhancements for Pega-based applications in production and lower environments. Your focus will be on ensuring application stability, performance, business continuity, and meeting service level agreements with minimal business disruption.

What You'll Do

Provide L2/L3 support for Pega applications across Production and non-Production environments.
Monitor application health, queues, jobs, and integrations.
Analyze and resolve incidents, service requests, and defects within defined SLAs.
Perform root cause analysis (RCA) for recurring or high-severity issues.
Coordinate with infrastructure, database, network, and security teams as required.
Troubleshoot issues related to case processing, rules engine, workflows, integrations (REST/SOAP, email, file listener), authentication, SSO, performance, session timeouts, and background processing.
Review Pega logs, alerts, and system metrics.
Use Pega tools such as PDC (Predictive Diagnostic Cloud), Performance Analyzer (PAL), and Pega cloud environments and System Management tools.
Implement minor enhancements, rule changes, and configuration updates.
Support rule fixes in Flows, Activities, Data Transforms, Decision rules, and UI sections and harnesses.
Perform data fixes using approved approaches.
Apply hotfixes and support patch deployments.
Monitor and support Queue Processors, Job Schedulers, Background agents, and automations.
Identify performance bottlenecks and recommend optimizations.
Ensure backlog processing and automation health.
Support deployments and post-release validation, including smoke testing and regression support.
Ensure environment stability after releases.
Support environment refreshes and configuration validation.

What We're Looking For

Strong hands-on experience with the Pega Platform with around 10 to 12 years of overall experience.
Proven experience supporting production Pega applications.
A good understanding of Case Management, Flows and assignments, Integrations, and Decisioning basics.
Experience working with Pega logs, alerts, and monitoring tools.
Basic SQL knowledge for data analysis.
Understanding of core web technologies including HTTP, REST, JSON, and XML.