Role Overview
This full-time position supports individuals through comprehensive assessment and personalized care planning within the SMILE Program. The Case Coordinator works directly with clients and caregivers to evaluate needs, identify risks, and build effective care strategies that promote safety, independence, and access to community supports. The role requires regular travel to client residences and regional offices across Ontario, including Trenton and Kingston.
Key Responsibilities
- Conduct client assessments using standardized tools such as the interRAI CHA, Supports Intensity Scale, and Application for Developmental Services, applying conversation-based techniques to gather accurate information
- Establish and maintain therapeutic relationships with clients to support trust and engagement
- Evaluate living environments for health and safety risks, including access to shelter, utilities, and basic necessities
- Develop individualized care plans based on clinical protocols and client goals, adjusting as needs evolve
- Connect clients with appropriate services and community resources, facilitating access and monitoring outcomes
- Collaborate with care partners, with client consent, to align on interventions and ensure coordinated support
- Track care plan spending and assist clients in managing budgets, advocating for additional resources when necessary
- Collect and report program data to support funder requirements and performance evaluation
- Uphold privacy standards and comply with all applicable regulations related to personal health information
- Represent community care providers professionally, maintaining current knowledge of available services
- Resolve conflicts and coordinate solutions among multiple stakeholders in diverse situations
- Support a safe work environment in alignment with provincial health and safety regulations and organizational policies
- Work independently and collaboratively within a team-based service model
Qualifications
Candidates must hold a university degree or college diploma in a health or social services field, along with at least three years of experience in community-based care or social services. Experience in case management, community resource navigation, and the use of validated assessment tools is essential. Strong communication, analytical, and organizational abilities are required, as is proficiency with Windows and Microsoft Office applications.
The successful candidate must be able to manage multiple priorities, work under pressure, and adapt to changing client needs. A valid driver’s license, access to a reliable vehicle, and proof of insurance are mandatory due to the travel requirements of the role. Weekend availability may be required.
A current criminal record check is required, and a vulnerable sector or child abuse registry check may be necessary depending on client population. The use of personal protective equipment (PPE) may be required in certain settings.
Work Environment
This is a hybrid role combining remote work from a home office with regular field visits. Employees work in the community 2–3 times per week and may be asked to travel to the Trenton office or Kingston area as needed. The position supports a collaborative team culture focused on integrated, client-centered care.
