The LATAM Retention Specialist will support the planning and execution of retention campaigns and promotions tailored to LATAM markets, ensuring offers are competitive and effective. This role involves close collaboration with product, analytics, and external partners to drive customer engagement and loyalty through data-driven strategies at Sporty Group.
What You'll Do
- Assist in planning and executing retention campaigns and promotional activities for existing & new users across the LATAM markets
- Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization
- Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
- Help ensure regional offers and promotions are delivered on time and remain competitive
- Coordinate with external partners on campaign execution and follow-up tasks
- Support personalization and automation initiatives by providing regional operational input
What We're Looking For
- Bachelor’s degree in marketing, business, or a related field
- 2+ years’ experience in retention, CRM, or customer lifecycle management
- Strong analytical skills and data-driven mindset
- Excellent communication skills, fluent in written and spoken English
Nice to Have
- Experience in the Online Casino or broader iGaming industry is strongly preferred
- Familiarity with retention and marketing automation tools is a plus
Benefits & Compensation
- 28 days paid annual leave
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
A competitive salary + individual performance based bonuses every quarter
Work Mode
Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
Sporty Group is a remote first company in pursuit of sustainability.
