Role Overview
This position is responsible for the ongoing support, configuration, and testing of core business applications within a hybrid work model. As a technical lead, you will act as the primary point of contact for application-related matters, working closely with internal stakeholders and external suppliers to ensure system reliability and performance.
Key Responsibilities
- Serve as the go-to expert for critical business applications, providing day-to-day support and supplier coordination
- Design and implement application configurations to meet evolving business needs
- Collaborate with lenders to test integrations involving core systems
- Diagnose and resolve technical issues across platforms such as Quest, SurveyHub, SurveyBooker, and Sunrise, coordinating with vendors when necessary
- Develop and execute comprehensive test plans for application updates and new releases
- Support the Change Management process by ensuring compliance with established procedures
- Maintain accurate records in the request and ticketing system for all changes and incidents
- Follow the Request For Change (RFC) protocol for all workflow and application modifications
- Ensure adherence to the organization’s information security policies, aligned with ISO27001 standards
- Work collaboratively within the IT team to support shared goals and continuous improvement
Qualifications and Skills
Candidates should demonstrate strong analytical thinking, clear communication, and a proactive approach to problem-solving. A solid understanding of change control processes is essential.
Preferred applicants will have prior experience as a power user or support lead for integrated business systems, with proven ability in designing solutions, configuring software, and executing test plans to meet stakeholder requirements.
Work Environment
This is a hybrid role, combining remote and on-site work. The organization promotes a diverse, inclusive, and supportive culture, with a commitment to reasonable adjustments throughout the employment lifecycle.
Equal Opportunity Statement
We are committed to equal employment opportunities and are proud to be a Disability Confident employer. We welcome applicants from all backgrounds and abilities. If you need accommodations during the hiring process, we encourage you to request them. Our policies are designed to support inclusivity and fairness at every stage.
