The L2 HelpDesk Technician at Teamwork Corporate serves as the primary point of contact for resolving a wide range of technical issues, providing both remote and in-person support. This hybrid role based in Raleigh/Durham, NC emphasizes user support, device lifecycle management, and on-site technology operations.
What You'll Do
- Provide troubleshooting for access issues, Office Suite problems, and other software-related challenges
- Set up, troubleshoot, and maintain audiovisual and conferencing equipment
- Assist with onboarding/offboarding, including provisioning/deprovisioning of devices and access rights
- Manage the complete hardware lifecycle, from deployment to disposal, including laptops, desktops, mobile devices, and peripherals
- Ensure endpoint devices (laptops, desktops, printers, copiers) are updated, secure, and functional
- Support any specific lab equipment or specialized devices as needed
- Ensure all endpoint devices adhere to security policies, including antivirus and encryption tools
- Participate in various side projects related to cloud and on-premises infrastructure when needed
- Collaborate with other teams to contribute based on workload and priority
What We're Looking For
- Strong written communication and remote collaboration skills
Work Mode
This is a hybrid role requiring 2 days on-site in Raleigh/Durham, NC and 3 days remote per week.
