As an Operations Coordinator, you'll play a key role in maintaining the efficiency of appointment scheduling and user support. You’ll manage incoming booking requests through email and internal platforms, assigning appointments according to clinician availability, language needs, and workload capacity. Using the company’s CRM system, you’ll independently confirm appointments and ensure all service level agreements are consistently met.
Key Responsibilities
- Process incoming appointment requests via email and internal tools
- Assign bookings to appropriate clinicians based on language and availability
- Confirm appointments using the in-house CRM system
- Meet SLA timelines for confirmations and user communications
- Respond promptly to inquiries from users and clinicians
- Direct queries to the relevant internal teams for resolution
- Maintain clear records and ensure smooth handovers
- Identify and escalate edge cases or capacity constraints to leadership
What We’re Looking For
You’re detail-oriented, self-driven, and capable of working independently in a remote setting. You thrive in structured environments and are comfortable managing time-sensitive tasks. Experience with CRM platforms and email-based workflows is essential. Strong written English communication skills are required to ensure clarity across all interactions.
Compensation & Benefits
- Competitive base salary
- Performance-linked bonus
- Social insurance coverage
- 14 days of annual leave
- Family care leave
- Paid sick leave
Work Environment
This is a remote position based in Kuala Lumpur, with working hours aligned to support operations in Hong Kong—including early mornings and occasional Saturdays. You’ll operate within a lean, agile team where your contributions directly influence outcomes. The culture emphasizes ownership, collaboration, and continuous learning in a sector that impacts lives every day.
