At Adyen, we're looking for a Key Account Manager to oversee a portfolio of strategic accounts and drive ambitious business results. You'll be responsible for complex contract negotiations, expansion opportunities, and developing sophisticated account plans to increase revenue and GMV.
What You'll Do
- Oversee a portfolio of key accounts and be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV).
- Develop and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
- Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities.
- Orchestrate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.
- Manage customer health to ensure overall customer satisfaction and business results.
- Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants.
What We're Looking For
- Experience negotiating and closing large, complex commercial contracts for leading companies.
- Strong written and verbal communication skills, including the ability to give compelling presentations.
- Experience in leading cross-functional projects with a high attention to detail.
- Ability to build productive internal and external relationships and influence towards outcomes; outstanding executive presence.
- Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
- Comfortable using Salesforce and standard BI tools.
Nice to Have
- Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce.
Technical Stack
- Salesforce
- Standard BI tools
Team & Environment
You will join a growing team driving value and growth with large strategic merchants.
Benefits & Compensation
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
- Competitive vacation and holiday schedules.
- Employee stock purchase plan enabling you to buy shares of Affirm at a discount.
- Compensation: CAN On Target Earnings per year: $136,250 - $198,750
Work Mode
This is a remote-first position open to candidates based in Canada.
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