The Key Account Assistant Manager is responsible for supporting a portfolio of corporate clients, focusing on relationship development and account growth. This role ensures smooth client operations by coordinating onboarding, service implementation, and ongoing support.
Key Responsibilities
- Support the management of key corporate accounts and assist in developing account strategies
- Identify opportunities for revenue expansion through upselling and cross-selling
- Prepare pricing proposals, account plans, and commercial documentation
- Coordinate with internal teams including operations, risk, product, and technology to meet client needs
- Monitor transaction activity, service volumes, and performance metrics
- Produce reports and presentations for quarterly and monthly client reviews
- Respond to client inquiries and ensure timely resolution of issues
- Maintain accurate records in CRM systems, including pipeline updates and forecasting data
- Support contract renewal processes and assist with compliance-related documentation
- Help uphold adherence to KYC, regulatory, and risk management standards
- Contribute to initiatives that improve client satisfaction and long-term retention
