Keep is looking for a Jr People Ops Analyst to own the operational backbone that keeps our company running smoothly. You will be the go-to person for internal support, ensuring employees have the tools and processes they need to do their best work.
What You'll Do
- Be the go-to person for IT and access support for tools like Slack, Google Workspace, and VPN
- Coordinate onboarding logistics, including equipment shipping and account setup
- Support People Ops processes like payroll coordination and employee documentation
- Manage cultural channels and activities, including birthdays, kudos, and internal events
- Help plan in-person team events
- Keep internal systems organized and up to date, including the employee tracker and policies
- Partner with cross-functional teams (People, Finance, Engineering) to unblock employees
- Proactively flag and solve internal process issues
- Handle access requests, troubleshoot internal tooling issues, and manage basic tech support
- Coordinate smooth employee transitions, from tool setup to equipment returns
- Own recurring admin tasks like managing home office gadgets and Slack automations
- Plan team events, manage cultural rituals, and contribute to team morale
- Identify gaps in our systems and propose low-lift solutions to improve efficiency
What We're Looking For
- Tech-savvy — you know your way around Slack, Google Workspace, Zoom, and basic IT systems, and you're willing to learn new tools and their management
- Organized — you track details, follow up proactively, and make sure nothing falls through the cracks
- Sense of urgency — you are able to prioritize urgent tasks and organize your day based on priorities
- A great communicator — you keep stakeholders in the loop and explain things clearly
- Curious — you love solving problems and figuring things out on your own
- Collaborative — you enjoy helping others and being part of a tight-knit team
Nice to Have
- Experience in customer support, office coordination, or internal systems
Technical Stack
- Slack
- Google Workspace
- Zoom
Team & Environment
You will partner with cross-functional teams across People, Finance, and Engineering to unblock employees and improve processes.
Work Mode
This role is remote-friendly, allowing flexibility in how and where you work.
Keep provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.
