At Philips, we believe we are better together than apart. We are looking for a Remote Program Leader International Region to lead strategic program initiatives that align with our long-term vision, driving transformative improvements in service delivery.

What You'll Do

Strategize and execute the Remote Program and high-level service operations initiatives, aligning departmental goals with the organization's long-term vision.
Champion and lead large-scale process improvement projects, leveraging industry best practices and advanced AI methodologies to enhance service quality, operational efficiency, and compliance.
Coordinate with executive stakeholders to define and implement service operations policies and procedures.
Delegate high-impact projects and critical tasks to senior team members, providing oversight and support.
Develop and oversee the implementation of advanced operational frameworks and processes, ensuring they are scalable.
Evaluate and recalibrate service operations strategies and initiatives based on comprehensive performance analysis.
Oversee the governance of large-scale programs, ensuring projects meet organizational standards and quality expectations.
Champion organizational change initiatives, driving the adoption of best practices and new technologies.
Facilitate executive-level decision-making by providing clear, data-driven insights and recommendations.
Evaluate program outcomes against key performance indicators and strategic goals.
Represent the program in executive meetings and stakeholder forums.
Lead succession planning and comprehensive talent management.

What We're Looking For

Bachelor's or Master's Degree in Health Science, Architecture, Engineering, Business Management, or an equivalent field.
10+ years of experience in a Service organization within Healthcare, IT, or a related tech industry.
Experience in building and scaling a remote service structure inside an organization (e.g., remote IT software installation and management). This is mandatory.
Experience in running transformations at scale, preferably on a global level.
Knowledge of change management methodologies and Lean or other Operational Excellence Methodologies.
Experience in building partnerships with senior stakeholders and influencing alignment in a matrix organization.
Experience in leading a team of direct reports.