Workday is seeking Customer Service Advisors for multiple roles in our B2B finance and insurance call centers. You will be part of a dynamic client relations team, providing a unique and personalized experience to members and clients.
What You'll Do
- As an Online Business Advisor, provide financial advice and support, and sell or modify financial products for small and medium enterprise members and clients.
- As a Life & Health Insurance Advisor, advise clients and distribution partners on life, health, critical illness, disability, and accident insurance policies.
- Educate clients, help open claims, and provide support for Life & Health insurance products.
- As a Group Benefits Advisor, educate clients on their group policies, coverages, claims, and beneficiaries.
- Handle group policies including prescription drugs, vision, dental, extended health care, HSA, and travel insurance.
What We're Looking For
- A College Diploma in a relevant field.
- At least 1 year of relevant experience.
- For the Online Business Advisor role, bilingualism (French and English) is a requirement.
Team & Environment
You will be part of a dynamic team in our client relations centres.
Benefits & Compensation
- Competitive salary and annual bonus.
- 4 weeks of flexible vacation starting in the first year.
- Defined benefit pension plan.
- Group insurance including telemedicine.
- Reimbursement of health and wellness expenses and telework equipment.
Work Mode
This is a hybrid position. Available locations are Aurora, Mississauga, and Ottawa.
We strive to understand the needs of members and clients by providing them with a unique and personalized experience. We believe in equity, diversity, and inclusion, and are committed to welcoming, respecting, and valuing people for who they are. We have zero tolerance for discrimination and believe our teams should reflect the diversity of the communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process.
