About the Role
The Clinical Specialist provides technical and educational support for pelvic health therapies, including surgical coverage, follow-up, and troubleshooting, while fostering relationships with healthcare providers and contributing to market development within an assigned territory.
Responsibilities
- Provides surgical and implant support by supplying essential equipment, demonstrating technical expertise in device selection, programming, implantation, testing, and post-procedure follow-up.
- Stays current on product knowledge for assigned therapies and remains informed about competitive offerings.
- Identifies clinical and operational needs within existing and new accounts, delivering education to diverse care teams.
- Conducts training sessions for physicians, hospital staff, and office personnel through one-on-one instruction, in-services, seminars, and external symposiums.
- Supports district leadership and training teams in onboarding and educating new field personnel, including consultants and clinical engineers.
- Provides post-case sales support, including documentation such as implant registration, temporary IDs, packing lists, and invoice processing in varied scenarios.
- Submits product orders and replacement requests via customer service for pending purchase orders.
- Maintains consistent and effective communication with internal team members, clients, and cross-functional colleagues.
- Contributes to regional and national project milestones as required.
- Understands and adheres to all applicable quality policies and systems.
- Follows established procedures to ensure compliance with quality standards and deliver high-quality service.
- Performs additional duties as assigned by management.
- The listed responsibilities outline the core functions of the role but do not represent an exhaustive list of all expectations.
Benefits
- Medical, dental, and vision insurance coverage
- Health Savings Account (HSA) option
- Healthcare Flexible Spending Account (FSA)
- Life insurance and long-term disability benefits
- Dependent daycare Flexible Spending Account
- Tuition assistance and reimbursement programs
- Global well-being initiative: Simple Steps
- Performance-based incentive plans
- 401(k) retirement plan with employer contribution and matching
- Short-term disability coverage
- Paid time off (PTO)
- Paid public and company holidays
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Non-qualified Retirement Plan Supplement (eligibility based on IRS thresholds)
- Capital Accumulation Plan (available to senior leaders or based on IRS earnings criteria)
Compensation
Competitive base salary with flexible benefits and eligibility for a Sales Incentive Plan (SIP) offering performance-based earnings
Work Arrangement
Remote (based in Newark/Dover, DE territory)
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Other
- Must have a valid driver's license and active vehicle insurance policy.
- Driving record will be reviewed and considered as part of application.
- Must be able to drive approximately 50% of the time within assigned territory.
- May require overnight travel.
- While performing the duties of this job, the employee is regularly required to be independently mobile.
- The employee is also required to interact with a computer and communicate with peers and co-workers.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Preference will be given to qualified local candidates and candidates with Medtronic experience.
