Ivanti is hiring an ITSM Technical Support Engineer (Remote in Poland)

We are seeking an ITSM Technical Support Engineer to provide enterprise-level technical and functional support for Ivanti Enterprise Service Manager products to global customers, partners, and internal staff. You will contribute to the continuous improvement of Ivanti products, solutions, and platforms by solving complex issues on mission-critical systems.

What You'll Do

• Provide enterprise-level technical and functional support for Ivanti Enterprise Service Manager products to global customers, partners, and internal staff through troubleshooting and diagnosis.
• Participate in the continuous improvement of Ivanti products, solutions, and platforms.
• Make use of phone and remote access tools appropriately.
• Maintain team goals and objectives.
• Work as part of a team to progress customer cases.
• Ensure customer communication is timely, maintained, and appropriate.
• Participate in and promote the creation and consumption of knowledge.
• Follow and contribute to the continuous improvement of support processes.
• Maintain technical expertise to support customers and self-develop.
• Participate in focus activities as required, such as backlog reduction, mentoring, or coaching of others.

What We're Looking For

• Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, Cherwell, BMC Remedy/Helix, ServiceNow, or Axios.
• Strong technical troubleshooting skills.
• Excellent interpersonal and communication skills.
• Confident user of Microsoft Windows and common applications.
• Understanding of Database and Server Technologies.
• Understanding of internet and network technologies.
• Excellent time management, multi-tasking, and organizational skills.
• Self-motivated to develop technically.
• Ability to cope and work under pressure.
• Able to adapt quickly to change.
• Flexible and open approach.
• Must be able to work well with others as part of a team while also being able to work independently.
• Must be fluent in English.

Nice to Have

• Knowledge of ITSM, CMDB, and ITIL business processes.
• Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols.
• Experience with troubleshooting networking issues.
• Strong troubleshooting and root cause isolation skills.
• Familiarity with AWS, Azure, or VMWare.
• Experience providing SaaS support.
• Exposure to Microsoft Windows internals (registry, drivers, config, group policies).
• Knowledge of Microsoft Windows server and client OS administration.
• Microsoft Certified Professional (MCP, MCSA, MCSE, or MCDBA).

Technical Stack

• Microsoft Windows
• Database and Server Technologies
• Microsoft Internet Information Services (IIS)
• AWS
• Azure
• VMWare

Team & Environment

You will work as part of a team to progress customer cases.

Benefits & Compensation

• Friendly flexible working model: Empower excellence whether you’re at home or in the office and support work-life balance.
• Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family.
• Global, diverse teams: Collaborate with talented people from 23+ countries.
• Learning & development: Grow your skills with access to best-in-class learning tools and programs.
• Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world.

Work Mode

This is a remote role located in Warsaw, Poland.

Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs.