Mercier Consultancy is looking for an Italian IT/Customer Service Support specialist to deliver technical assistance and support to our Italian-speaking customers. This remote role, based in Greece, combines IT troubleshooting expertise with a focus on delivering exceptional service and building positive customer relationships.

What You'll Do

Provide outstanding technical support and assistance to Italian-speaking customers via phone, email, and chat.
Help customers troubleshoot and resolve IT-related issues, ensuring clear and efficient communication.
Assist customers in understanding our products and services, providing comprehensive guidance and support.
Document all customer interactions accurately and maintain detailed records of issues and resolutions.
Work collaboratively with technical teams to resolve complex issues and improve service delivery.
Stay current with company product offerings, technology trends, and troubleshooting processes to provide knowledgeable support.

What We're Looking For

Fluency in Italian (both written and spoken) is essential.
Proven experience in IT support or customer service.
Strong technical troubleshooting skills and the ability to communicate technical concepts to non-technical users.
Excellent communication and interpersonal skills, focused on building positive customer relationships.
Proficiency in using computer systems, software, and CRM applications.
A proactive attitude with a keen interest in technology and customer service.
Flexibility to work varied hours as required by business needs.