Patrique Mercier Recruitment is hiring a Portuguese Speaking Remote Support Specialist to deliver exceptional remote support to Portuguese-speaking customers. You will help them navigate products and services, troubleshoot challenges, and build lasting customer relationships.
What You'll Do
- Provide exceptional remote support to Portuguese-speaking customers through multiple communication channels.
- Quickly troubleshoot and resolve customer inquiries and technical challenges with efficiency.
- Guide clients through product features and functionalities to ensure they receive maximum benefit.
- Maintain detailed records of customer interactions for reference and quality assurance.
- Work collaboratively with team members to improve support services and customer satisfaction.
- Participate in ongoing training to enhance your capabilities and stay current with product updates.
What We're Looking For
- Fluency in Portuguese (both spoken and written) is essential.
- Excellent customer service and communication skills.
- Technical acumen with strong problem-solving abilities.
- Ability to work independently and effectively manage your time in a remote work setting.
- Dedication to delivering a positive customer experience and fostering strong customer relationships.
- A proactive approach to learning and personal development within a collaborative team environment.
Nice to Have
- Experience in remote support or customer service is advantageous.
Benefits & Compensation
- Private Health Insurance
- Training & Development
- 2 extra salaries per year fully paid training
- Fully paid relocation package (flight, transfer and 2 weeks hotel)
- Free Greek lessons, discounts and other perks
Work Mode
This is a global remote position.
We are an equal opportunity employer.
