About the Role
The IT Support Specialist will provide frontline technical assistance, troubleshoot hardware and software problems, and support the ongoing functionality of IT systems for staff and students.
Responsibilities
- Deliver hands-on technical support to end users across multiple platforms
- Diagnose and resolve computer, network, and application issues promptly
- Maintain accurate records of support tickets and resolutions
- Install, configure, and update software and operating systems
- Assist with the setup and deployment of desktops, laptops, and peripheral devices
- Support email, calendar, and collaboration tools for users
- Perform routine system checks and preventive maintenance
- Escalate complex technical problems to higher-level teams when necessary
- Provide training and guidance to non-technical users
- Follow established IT policies and security protocols
- Assist in managing user accounts and access permissions
- Support remote access solutions for staff and faculty
- Troubleshoot connectivity issues on wired and wireless networks
- Participate in after-hours support rotations as needed
- Respond to service outages and system disruptions
- Assist with software licensing compliance and inventory
- Document technical procedures and common fixes
- Collaborate with IT teams to improve service delivery
- Support classroom and lab computing environments
- Stay current with emerging technologies and best practices
Compensation
Salary commensurate with experience
Work Arrangement
Hybrid
Team
Part of the central IT support team serving a large academic institution
Work Environment
- Position requires time in both office and lab settings
- Frequent interaction with students, faculty, and staff
- Occasional travel between campuses may be required
Background Check
- Successful completion of a criminal background check is required
- Position is contingent upon satisfactory results
Not available
