Aventus LLC is looking for an IT Generalist to own a wide range of technology operations. In this role, you'll provide hands-on support to remote agents and internal staff while managing cloud platforms and maintaining security standards to ensure smooth business operations.

What You'll Do

Provide timely IT support to remote agents and internal staff.
Diagnose and resolve issues related to hardware, software, and network connectivity.
Manage the setup, configuration, and troubleshooting of workstations and peripherals.
Manage core business platforms including Google Workspace, AWS, Slack, Monday.com, One Password, TorGuard VPN, and Hubstaff.
Ensure all user access, permissions, and integrations are configured properly and securely.
Maintain system updates, backups, and version controls to support smooth operations.
Facilitate IT setup for new hires — accounts, devices, and access rights.
Coordinate with HR and Operations to ensure seamless onboarding and secure offboarding.
Keep onboarding documentation up to date with current processes and standards.
Ensure that all systems and devices comply with company security policies.
Manage VPN access, enforce strong authentication practices, and monitor system logs.
Identify and mitigate potential security risks and escalate when needed.
Maintain and enhance internal IT documentation, FAQs, and troubleshooting guides.
Recommend improvements to existing workflows and technology practices.
Support the rollout of new tools, software, and IT initiatives across the company.
Monitor key client systems (e.g., Shopify, Zendesk, Gorgias) to ensure seamless agent access and functionality.
Partner with operations to proactively resolve any technical interruptions affecting client support.

What We're Looking For

2+ years of experience in IT support, systems administration, or related roles
Strong technical understanding of Google Workspace, cloud tools, and VPN management
Excellent troubleshooting, problem-solving, and communication skills
Knowledge of network protocols, remote desktop tools, and cybersecurity best practices
Ability to multitask and manage competing priorities in a fast-paced, remote-first environment

Nice to Have

BPO experience

Technical Stack

Google Workspace (Gmail, Drive, Calendar, Meet)
AWS
Slack
Monday.com
One Password
TorGuard VPN
Hubstaff
Shopify
Zendesk
Gorgias

Team & Environment

Collaborate with a collaborative and forward-thinking IT team.

Benefits & Compensation

$8 - $9/hour depending on experience
100% Remote Work from anywhere in the Philippines
Career Growth opportunities
Competitive Pay
Paid Time Off – 7 days of PTO per year + paid holidays (100% extra pay if worked)
Monthly medical stipend
Supportive Culture