Aventus LLC is looking for an IT Generalist to own a wide range of technology operations. In this role, you'll provide hands-on support to remote agents and internal staff while managing cloud platforms and maintaining security standards to ensure smooth business operations.
What You'll Do
- Provide timely IT support to remote agents and internal staff.
- Diagnose and resolve issues related to hardware, software, and network connectivity.
- Manage the setup, configuration, and troubleshooting of workstations and peripherals.
- Manage core business platforms including Google Workspace, AWS, Slack, Monday.com, One Password, TorGuard VPN, and Hubstaff.
- Ensure all user access, permissions, and integrations are configured properly and securely.
- Maintain system updates, backups, and version controls to support smooth operations.
- Facilitate IT setup for new hires — accounts, devices, and access rights.
- Coordinate with HR and Operations to ensure seamless onboarding and secure offboarding.
- Keep onboarding documentation up to date with current processes and standards.
- Ensure that all systems and devices comply with company security policies.
- Manage VPN access, enforce strong authentication practices, and monitor system logs.
- Identify and mitigate potential security risks and escalate when needed.
- Maintain and enhance internal IT documentation, FAQs, and troubleshooting guides.
- Recommend improvements to existing workflows and technology practices.
- Support the rollout of new tools, software, and IT initiatives across the company.
- Monitor key client systems (e.g., Shopify, Zendesk, Gorgias) to ensure seamless agent access and functionality.
- Partner with operations to proactively resolve any technical interruptions affecting client support.
What We're Looking For
- 2+ years of experience in IT support, systems administration, or related roles
- Strong technical understanding of Google Workspace, cloud tools, and VPN management
- Excellent troubleshooting, problem-solving, and communication skills
- Knowledge of network protocols, remote desktop tools, and cybersecurity best practices
- Ability to multitask and manage competing priorities in a fast-paced, remote-first environment
Nice to Have
- BPO experience
Technical Stack
- Google Workspace (Gmail, Drive, Calendar, Meet)
- AWS
- Slack
- Monday.com
- One Password
- TorGuard VPN
- Hubstaff
- Shopify
- Zendesk
- Gorgias
Team & Environment
Collaborate with a collaborative and forward-thinking IT team.
Benefits & Compensation
- $8 - $9/hour depending on experience
- 100% Remote Work from anywhere in the Philippines
- Career Growth opportunities
- Competitive Pay
- Paid Time Off – 7 days of PTO per year + paid holidays (100% extra pay if worked)
- Monthly medical stipend
- Supportive Culture
Work Mode
This is a 100% remote position open to candidates located in the Philippines.
Aventus LLC is an equal opportunity employer.
