Ashby is hiring an Integrations Consultant - Americas to lead customer-facing engagements focused on complex technical projects for strategic customers implementing Ashby with custom-built HCM integrations. You will advise on integration best practices, technical configurations, and partner with cross-functional teams to help customers achieve their business outcomes.

What You'll Do

Define, manage, and execute technical requirements for strategic customers implementing Ashby with custom-built HCM integrations.
Work with customers of varying integration sophistication to advise on integration best practices and technical configurations.
Partner with a customer’s internal expert to determine how to best achieve their goals.
Use existing knowledge of integrations and integrated products to consult with customers, helping them get up and running swiftly.
Partner with Product/Engineering, Implementation Specialists, CSMs, Sales Engineers, and other cross-functional partners.
Act as the customer’s proactive guide and advocate throughout the implementation period, building strong relationships.
Navigate change management processes and help customers adapt to new systems and a refreshed approach.
Proactively address thematic customer opportunities and improve processes accordingly.
Effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations.
Use metrics and analytics to inform decisions and measure success.
Act as the Workday SME in pre-sales conversations when needed.
Coach customers and help them grow.

What We're Looking For

Extensive experience managing and executing integrations with Workday and other enterprise-grade HCM solutions like UKG, ADP, Oracle, and SAP SuccessFactors.
Experience defining work, aligning with stakeholders, communicating project plans, and delivering results per agreed expectations.
Adept at understanding customer needs and tailoring implementations to meet specific requirements.
Experience in navigating change management processes.
Solid understanding of a complex product (ideally Ashby) and its technical intricacies; technically curious and creative.
Consultative approach, advising customers on best practices specific to their software usage.
Innovative and principled, thinking critically to solve problems rather than relying on past patterns.
Proven experience in technical solution design and troubleshooting, specifically related to Workday integrations.
Adept at managing multiple simultaneous, multithreaded projects and prioritizing based on customer and business needs.
Data-driven, using metrics and analytics to inform decisions.
Adaptable, able to navigate changes in a fast-paced, evolving environment.
Clear communication skills, able to ask clarifying questions with precision and distill complex concepts into simple themes.
Great listening skills, acting as the voice of the customer to internal stakeholders.
Problem solver, thriving at solving complex challenges with innovative, scalable solutions.
Process-oriented, eager to improve processes and workflows to enhance efficiency.
Detail oriented and technically proficient.
Love to coach and see teaching moments as opportunities.

Nice to Have

Workday HCM certification.
Experience managing integrations with tools listed under Integrations on the Ashby Knowledge Base.
Located in the EST time zone.

Team & Environment

This role is the second member of the Integrations Consulting team within Ashby’s Customer Success organization, reporting to the Head of Professional Services.

Benefits & Compensation

10-year exercise window for stock options.
Unlimited PTO with four weeks recommended per year.
Twelve weeks of fully paid family leave in the US.
Generous equipment, software, and office furniture budget.
$100/month education budget with more expensive items (like conferences) covered with manager approval.

Work Mode

This is a fully remote position.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.