Oscilar is hiring a Customer Success Manager to cultivate strong relationships within assigned accounts. You will ensure high levels of customer satisfaction and measurable ROI, leading to strong renewals and growth opportunities. You’ll join a mission-driven team dedicated to making the digital world safer.
What You'll Do
- Support executive decision makers to achieve fast, measurable outcomes through scalable, value-driven engagements.
- Monitor account health and focus efforts where they will have the highest impact.
- Drive retention and expansion through business value reviews, renewals, and growth-oriented conversations.
- Conduct and deliver analysis to help customers turn insights into repeatable, automated processes.
- Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality.
- Act as the voice of the customer, gathering feedback and translating it into actionable requests.
What We're Looking For
- Minimum 3 years of experience in SaaS customer success, consulting, or a related role.
- Strong analytical and problem-solving skills, with the ability to link technical details to business outcomes.
- Proven project management abilities with excellent organization, follow-through, and work ethic.
- Comfortable managing multiple customer journeys at once, with a focus on scalable success and driving business results.
- Skilled at quickly diagnosing customer issues and resolving them in a timely manner.
- Passionate about improving processes and workflows to create repeatable customer success models.
- Strong relationship-building skills across various personas, from day-to-day users to executive sponsors.
- Experience managing renewals and expansions, ideally at scale.
Benefits & Compensation
- Competitive salary and equity packages, including a 401k plan.
- 100% employer-covered comprehensive health, dental, and vision insurance with a top tier plan for you and your dependents (US and Canada).
- Unlimited PTO policy.
- Remote-first culture with home office setup assistance.
- Family-friendly environment with regular team events and offsites.
- Unparalleled learning and professional development opportunities.
- The chance to make the internet safer by protecting online transactions.
Work Mode
This is a global remote position open to candidates based in the US and Canada.
Oscilar is an equal opportunity employer.
