Oscilar is hiring a Customer Success Manager to cultivate strong relationships within assigned accounts. You will ensure high levels of customer satisfaction and measurable ROI, leading to strong renewals and growth opportunities. You’ll join a mission-driven team dedicated to making the digital world safer.

What You'll Do

Support executive decision makers to achieve fast, measurable outcomes through scalable, value-driven engagements.
Monitor account health and focus efforts where they will have the highest impact.
Drive retention and expansion through business value reviews, renewals, and growth-oriented conversations.
Conduct and deliver analysis to help customers turn insights into repeatable, automated processes.
Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality.
Act as the voice of the customer, gathering feedback and translating it into actionable requests.

What We're Looking For

Minimum 3 years of experience in SaaS customer success, consulting, or a related role.
Strong analytical and problem-solving skills, with the ability to link technical details to business outcomes.
Proven project management abilities with excellent organization, follow-through, and work ethic.
Comfortable managing multiple customer journeys at once, with a focus on scalable success and driving business results.
Skilled at quickly diagnosing customer issues and resolving them in a timely manner.
Passionate about improving processes and workflows to create repeatable customer success models.
Strong relationship-building skills across various personas, from day-to-day users to executive sponsors.
Experience managing renewals and expansions, ideally at scale.

Benefits & Compensation

Competitive salary and equity packages, including a 401k plan.
100% employer-covered comprehensive health, dental, and vision insurance with a top tier plan for you and your dependents (US and Canada).
Unlimited PTO policy.
Remote-first culture with home office setup assistance.
Family-friendly environment with regular team events and offsites.
Unparalleled learning and professional development opportunities.
The chance to make the internet safer by protecting online transactions.