Washington University in St. Louis is seeking an Insurance/Billing Collections Assistant II to join the Department of Medicine Business Office. In this role, you will perform follow-up on insurance billing and collection activities, verifying the accuracy of claims and contacting insurance companies to expedite payments for physician services.
What You'll Do
- Perform insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges.
- Review patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, and correspondence.
- Utilize Epic, system tools, and payer websites for claim submission, status checks, attachments, and eligibility inquiries.
- Consistently meet Quality Assurance (QA) and meaningful efficiency standards for daily account work, following best practices for one-touch resolution.
- Interact with management and staff members to discuss issues.
What We're Looking For
- A high school diploma or equivalent high school certification, or a combination of education and/or experience.
- 2 years of experience in Bookkeeping/Accounting and/or a Medical Collection Setting.
Nice to Have
- Experience with Claims Resolution, Collections Strategies, and Insurance Follow Up.
- Knowledge of Medical Billing and Coding, Medical Terminology, and the ICD-10 Procedure Coding System.
- Proficiency with Epic EHR, Microsoft Excel, and Microsoft Word.
- Skills in Communication, Computer Literacy, Confidential Data Handling, Health Insurance Billing, HIPAA, Office Equipment, and Telephone Communications.
Technical Stack
- Epic EHR
- Microsoft Excel
- Microsoft Word
- Office Equipment
Benefits & Compensation
- Compensation: $17.34 - $25.40 per hour.
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, and access to dietitians.
- 4 weeks of caregiver leave.
- Tuition coverage for employee and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.
Work Mode
This position is fully remote.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and provides equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
