Washington University in St. Louis is hiring a remote Insurance Billing/Collections Assistant III to join the Business Office within the Medicine department. In this role, you will ensure the timely and accurate payment of physician services by performing insurance follow-up and collection activities on a minimum of 30 claims per day, contacting insurance companies and patients to resolve outstanding balances.
What You'll Do
- Perform insurance follow-up billing and collection duties across various financial classifications.
- Review patient accounts to verify accuracy of insurance, eligibility, and invoice information.
- Utilize Epic EHR, system tools, and payer websites for claim submission, status checks, and eligibility inquiries.
- Make collection calls to insurance companies and patients to ensure timely payment.
- Contact insurance companies regarding payment posting and collection agencies regarding reports.
- Support the customer service unit by answering billing and collection questions.
- Assist with training new staff and may act as a Team Lead.
- Consistently meet Quality Assurance standards and daily efficiency targets for invoice resolution.
- Interact with management and staff to discuss issues and assist with special projects.
What We're Looking For
- High school diploma or equivalent, or a combination of education and relevant experience.
- 3 years of Billing or Insurance experience.
Nice to Have
- Associate degree.
- Skills in: Claims Resolution, Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, HIPAA, ICD-10 Procedure Coding System, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Team Leadership, Telephone Communications.
Technical Stack
- Epic EHR
- Microsoft Excel
- Microsoft Word
- Office Equipment
Team & Environment
You will be part of the Business Office - Medicine team at Washington University in St. Louis.
Benefits & Compensation
- Compensation: $20.57 - $30.84 / Hourly
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, and access to dietitians.
- 4 weeks of caregiver leave and family care resources.
- Tuition assistance for employee and family, including 100% dependent undergraduate tuition at WashU after seven years.
Work Mode
This is a fully remote position.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups.
