Centria Autism is hiring an Inside Sales Representative to join our team. Under the direction of the Manager, Inside Sales, you will work cooperatively with outside sales representatives and other distribution team members to grow existing customers, create new customers, and meet or exceed monthly sales quotas while increasing customer satisfaction.
What You'll Do
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Determine customer requirements and expectations to recommend specific products and solutions.
- Recommend alternate products based on cost, availability, or specifications as needed.
- Present price, credit, and terms in accordance with standard procedures.
- Accurately process customer transactions, including orders, quotes, or returns.
- Obtain shipment information from vendors to provide accurate delivery details.
- Increase sales and average order size through cross-selling, up-selling, and promotional items.
- Educate customers about product terminology, features, and benefits.
- Monitor scheduled shipment dates to ensure timely delivery.
- Contact customers post-delivery to ensure satisfaction and resolve complaints.
- Remain current on consumer preferences, code changes, and product developments.
- Set up and maintain customer files.
- Register sales opportunities with partners.
- Identify trends in customer satisfaction or dissatisfaction.
What We're Looking For
- A minimum of three years of sales support or operations related experience.
- Strong interpersonal communication skills for interacting with employees, vendors, and clients.
- Proven ability as a self-motivated team player who shows initiative and problem-solving skills.
- Highly organized, detail-oriented, with excellent time management skills.
- Ability to effectively prioritize tasks in a fast-paced, high-volume, evolving work environment.
- Comfortable meeting deadlines in an entrepreneurial environment.
- Strong ability to operate independently.
- Excellent Microsoft Office skills (Word, Excel, PowerPoint, etc.).
Nice to Have
- Bachelor’s degree in finance or a technical field.
- Ability to quickly learn detailed product information and clearly articulate value to customers.
Team & Environment
You will report to the Manager, Inside Sales and work cooperatively with outside sales representatives and other members of the distribution team.
Benefits & Compensation
- Compensation Range: $71,000 - $87,000 USD
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match
- 529 College Savings Plan
- Health Savings Account
- Life Insurance
- Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
Work Mode
This is a fully remote position.
Company Culture
Centria Autism embodies the spirit of a startup with the advantage of a scalable business. We are street-smart, thriving in dynamic times; we get things done and drive results; and we are humble individuals who understand how our job impacts the company's mission.
As an equal opportunity employer, Centria Autism bases all employment decisions on individual qualifications, merit, and business requirements.
