Softchoice is seeking an Inside Sales Representative to join our team. In this role, you will partner with our largest enterprise and strategic customers to solve business problems while contributing to Softchoice's success. Your work will be integral to our customer support and growth model, involving complex forecast management and customer integration projects that directly impact business outcomes and increase customer satisfaction.
What You'll Do
- Work as part of a unified account team in partnership with inside and outside sales teams.
- Research and fulfill quote requests, provide complex reporting, and help manage a customer's annuity business.
- Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
- Build strong relationships with sales reps, vendors, customers, and other co-workers.
- Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
- Work closely with the Account Management team and other internal stakeholders to effectively manage and maintain our customers' annuity business.
- Work with Softchoice's partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers' needs.
- Confidently maintain and update non-standardized customer documentation.
- Assist, when required, with project-based activities such as forecasting equipment delivery, arranging specialized delivery, and maintaining documentation to track the progress of customer projects.
- Collaboratively work together as a team to decrease escalations and reduce customer risk.
What We're Looking For
- 2+ years of B2B customer service experience.
- Experience with high volumes of customer requests and inbox management.
- Proficient in MS Office tools: Outlook, Word, Excel, PowerPoint.
Nice to Have
- Experience in the IT industry.
- Experience with understanding Microsoft licensing programs.
- Experience in using enterprise-grade reporting tools, such as PowerBI.
- Experience in Salesforce.
Technical Stack
- MS Office (Outlook, Word, Excel, PowerPoint)
- PowerBI
- Salesforce
Team & Environment
You'll be part of a unified account team partnering with inside and outside sales teams.
Benefits & Compensation
- Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
- Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
A reasonable estimate of the current base pay range for this position in Ontario is $50,000. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification.
Work Mode
This role follows a hybrid work mode and is located in Toronto.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.
