Concentrix is hiring a remote Inside Sales Representative for Healthcare to deliver expert customer experiences. In this role, you will provide customer service support, resolve routine problems, and persuade customers into additional products or services.
What You'll Do
- Provide inbound and outbound customer support using a call flow guide.
- Ask probing questions to persuade customers into additional products and/or services.
- Use product knowledge to build client relationships and find new ways to retain customers.
- Track, document, and retrieve information in databases.
- Offer additional products and/or services with every customer interaction.
What We're Looking For
- 1+ year of customer service experience.
- 1+ year of soft sales experience (upselling, recommending, telemarketing, etc.).
- A basic understanding of upselling, persuasion, building relationships, and communication skills.
- Open availability.
- A high school diploma or GED.
- A quiet, distraction-free home work environment.
- Proficiency in fast-paced multi-tasking.
- Eagerness to learn new technologies.
- Strong computer navigation skills and PC knowledge.
- High Speed internet (no wireless/hotspots or satellite) and a smartphone.
- Must reside in the United States and have a valid U.S. address for residence.
Benefits & Compensation
- Compensation: $15-$18/hr (pay rate will not be below the applicable minimum wage).
- Medical, dental, and vision insurance.
- Comprehensive employee assistance program (EAP).
- 401(k) retirement plan.
- Paid time off and holidays.
- Paid training days and performance-based incentives.
- DailyPay enrollment option to access pay 'early'.
- Lucrative employee referral bonus opportunities.
- Company networking opportunities with organized groups.
- Health and wellness programs.
- Mentorship programs.
- Work-from-home convenience.
- Programs and events that support diversity, equity, and inclusion, global citizenship, sustainability, and community support.
Work Mode
This is a fully remote position. You must work from a home-based location within the United States.
Concentrix is an equal opportunity and affirmative action employer promoting equal opportunity to all qualified individuals.
