Progress is looking for an Inside Account Manager to support our sales team in the CEE region. In this role, you will ensure seamless communication with customers and partners, actively participate in renewal processes, and maintain accurate CRM information. You will be a key collaborator with sales representatives in managing renewal activities.

What You'll Do

Participate in selling the company’s products and services within the CEE region by preparing price quotes, communicating with customers and partners, and assisting account managers with sales materials.
Ensure preparation and processing of parts of the renewal pipeline, monitor upcoming license expirations, and communicate with customers about renewal options.
Support the development of the partner network and maintain relationships with existing partners, including assisting in identifying new partners and providing product and pricing information.
Provide consultations on products, licensing, and technical questions, responding to customer requests via email and phone and relaying feedback to internal teams.
Monitor product line updates, technology trends, and competitor activities, sharing insights with the sales team.
Maintain accurate and up‑to‑date records in Salesforce and prepare regular overviews of activities, results, and sales opportunity development.
Cooperate with marketing, technical support, finance, and other internal teams, actively participating in team meetings and sharing market findings.

What We're Looking For

Experience in sales, customer support, or partner management.
Ability to communicate effectively by phone and email.
Proficiency with CRM systems (Salesforce is an advantage).
Strong planning, organizational, and task‑completion skills with attention to detail.
English at a communicative level, minimum B2.
Czech or Slovak at a communicative level.

Nice to Have

Experience in the IT or SaaS segment.
Experience with renewals and licensing models.
Knowledge of channel sales.
Knowledge of Bulgarian or Polish.

Technical Stack

Salesforce

Team & Environment

You will support the sales team in the CEE region and collaborate closely with sales representatives, marketing, technical support, finance, and other internal teams.

Benefits & Compensation

Generous remuneration package.
Employee Stock Purchase Plan Enrollment.
5th week of vacation.
Birthday day off.
Extra time off for service anniversaries.
Community service time off.
International Women’s Day (March 8) as an official holiday.
Risk life insurance.
Flexible working hours and work-from-home options.
Meal allowance.
Flowmon Benefit Program (Cafeteria) for leisure, wellness, pension insurance, or a co-funded Multisport card.
Relaxation zone and drinks & fruits in the workplace.
Company-wide events.

Work Mode

This role offers a hybrid work model and is based in the CEE region.

Progress is an inclusive workplace where opportunities to succeed are available to everyone. We value the individual and enrich our culture by considering varied perspectives, believing people power progress.