United States Remote (Country) Full-time

M-Files is hiring an Industry Solutions Consultant (Remote, Central & Eastern Timezone)

About the Role

M-Files is hiring an Industry Solutions Consultant to serve as a key customer-facing expert. In this role, you will translate business challenges into well-structured software solutions and guide customers through successful implementations. You'll blend problem-solving, business process design, customer enablement, and technical understanding.

What You'll Do

  • Engage customers to understand business challenges and translate them into actionable M-Files solution designs.
  • Recommend industry-aligned best practices to improve document and knowledge management workflows.
  • Define customer requirements and ensure seamless integration of M-Files into existing processes and systems.
  • Provide guidance on automation, compliance, and information governance practices.
  • Serve as project lead for small to mid-sized implementations, ensuring on-schedule delivery.
  • Conduct customer training and enablement sessions to support adoption.
  • Support pre-sales teams with solution insight, demos, or industry perspectives.
  • Work closely with Services, Sales, Product, and other internal teams to drive customer success.
  • Participate in improving internal delivery methodologies, templates, and best practices.
  • Provide insights into customer needs and market trends that inform product development.
  • Work alongside Senior Systems Specialists, Solution Architects, and Business Consultants on multi-phase engagements.
  • Align with Key Account Managers to ensure strategic customers receive consistent solution outcomes.
  • Collaborate with Project Managers and subcontractors on larger or more complex implementation projects.

What We're Looking For

  • A strong consultative background with the ability to translate business processes into software solutions.
  • Excellent skills in documenting requirements, designing workflows, and aligning technical and business stakeholders.
  • Exceptional interpersonal skills, with the ability to listen deeply, communicate clearly, and build trusted customer relationships.
  • Demonstrated curiosity and ability to quickly learn new technologies and solution methodologies.
  • Exposure to Windows-based environments (Windows Server, IIS, MS SQL Server, Active Directory).
  • Ability to conceptualize integrations and data flows between systems.

Nice to Have

  • Experience in industries such as tax, accounting, audit, insurance brokerage, wealth management, management consulting, or manufacturing.
  • Familiarity with Salesforce or other CRM platforms.
  • Experience with databases or SQL.
  • Understanding of how programming concepts (e.g., C#) may be used in solution extensions.

Technical Stack

  • Windows Server
  • IIS
  • MS SQL Server
  • Active Directory
  • Salesforce
  • C#
  • SQL

Team & Environment

You will be part of the North America team, reporting to the Senior Consulting Unit Manager (Implementation Services).

Benefits & Compensation

  • Remote-enabled company with flexibility to establish life/work balance.
  • 10 paid holidays annually.
  • Unlimited PTO.
  • Matching 401K Plan (25% of employees' contribution up to the IRS max).
  • Health insurance (PPO and HDHP/HSA plans offered).
  • Dental insurance.
  • Vision insurance.
  • Life insurance (1x employee salary).
  • Short-term disability (employer paid).
  • Long-term disability (employer paid).
  • Flexible Spending Plan (medical and dependent).

Work Mode

This is a remote position. Candidates must be located and authorized to work within the Central or Eastern Timezone.

M-Files is an equal opportunity employer.

Required Skills
Windows ServerIISMS SQL ServerActive DirectorySalesforceC#SQLSolution ConsultingPre-SalesTechnical ArchitectureAPI IntegrationBusiness AnalysisProject Management
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About company
M-Files

M-Files is an AI-native document management system offering purpose-built business use cases, spanning universal and industry-specific workflows, to enable secure collaboration, automate processes, and ensure governance. It organizes content around business context and uses a unique metadata-driven architecture to model content in line with business processes, unify information across silos, and apply AI at scale.

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Job Details
Category other
Posted 3 months ago