M-Files is hiring an Industry Solutions Consultant to serve as a key customer-facing expert. In this role, you will translate business challenges into well-structured software solutions and guide customers through successful implementations. You'll blend problem-solving, business process design, customer enablement, and technical understanding.
What You'll Do
- Engage customers to understand business challenges and translate them into actionable M-Files solution designs.
- Recommend industry-aligned best practices to improve document and knowledge management workflows.
- Define customer requirements and ensure seamless integration of M-Files into existing processes and systems.
- Provide guidance on automation, compliance, and information governance practices.
- Serve as project lead for small to mid-sized implementations, ensuring on-schedule delivery.
- Conduct customer training and enablement sessions to support adoption.
- Support pre-sales teams with solution insight, demos, or industry perspectives.
- Work closely with Services, Sales, Product, and other internal teams to drive customer success.
- Participate in improving internal delivery methodologies, templates, and best practices.
- Provide insights into customer needs and market trends that inform product development.
- Work alongside Senior Systems Specialists, Solution Architects, and Business Consultants on multi-phase engagements.
- Align with Key Account Managers to ensure strategic customers receive consistent solution outcomes.
- Collaborate with Project Managers and subcontractors on larger or more complex implementation projects.
What We're Looking For
- A strong consultative background with the ability to translate business processes into software solutions.
- Excellent skills in documenting requirements, designing workflows, and aligning technical and business stakeholders.
- Exceptional interpersonal skills, with the ability to listen deeply, communicate clearly, and build trusted customer relationships.
- Demonstrated curiosity and ability to quickly learn new technologies and solution methodologies.
- Exposure to Windows-based environments (Windows Server, IIS, MS SQL Server, Active Directory).
- Ability to conceptualize integrations and data flows between systems.
Nice to Have
- Experience in industries such as tax, accounting, audit, insurance brokerage, wealth management, management consulting, or manufacturing.
- Familiarity with Salesforce or other CRM platforms.
- Experience with databases or SQL.
- Understanding of how programming concepts (e.g., C#) may be used in solution extensions.
Technical Stack
- Windows Server
- IIS
- MS SQL Server
- Active Directory
- Salesforce
- C#
- SQL
Team & Environment
You will be part of the North America team, reporting to the Senior Consulting Unit Manager (Implementation Services).
Benefits & Compensation
- Remote-enabled company with flexibility to establish life/work balance.
- 10 paid holidays annually.
- Unlimited PTO.
- Matching 401K Plan (25% of employees' contribution up to the IRS max).
- Health insurance (PPO and HDHP/HSA plans offered).
- Dental insurance.
- Vision insurance.
- Life insurance (1x employee salary).
- Short-term disability (employer paid).
- Long-term disability (employer paid).
- Flexible Spending Plan (medical and dependent).
Work Mode
This is a remote position. Candidates must be located and authorized to work within the Central or Eastern Timezone.
M-Files is an equal opportunity employer.
