OPENLANE is looking for an Independent Account Executive to support and cultivate customer retention while acquiring new accounts in your assigned EST territory. You will act as the personal liaison for dealerships, ensuring expectations are set and met while facilitating an exceptional customer experience.
What You'll Do
- Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.
- Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues.
- Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
- Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability.
- Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs.
- Play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.
What We're Looking For
- 3-5 years of related sales and/or account management experience.
- Strong understanding of online technologies and proficiency in Google Suite offerings.
- Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.
- Excellent oral and written communication skills, with a focus on customer service.
- Strong organizational, time management, and prioritization skills–capable of handling multiple demands at any given time.
- Proven ability to work autonomously and stay focused in a remote work environment.
Nice to Have
- Experience with Salesforce
- Bachelor's Degree
- Experience with DOMO or other data analysis tools
- Experience working with Slack
- Automotive experience
Technical Stack
- Google Suite
- CRM software
Benefits & Compensation
- Competitive pay
- Hourly: $28.85 - $28.85
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Work Mode
This is a fully remote position for candidates in the EST time zone.
OPENLANE is an equal opportunity employer.
