OPENLANE is looking for an Independent Account Executive - CST to drive growth and ensure customer success in your assigned territory. You will act as the personal liaison for dealerships, employing a consultative sales approach to provide the tools and information needed for them to thrive.
What You'll Do
- Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.
- Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues.
- Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
- Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability.
- Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs.
- Play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.
What We're Looking For
- 3-5 years of related sales and/or account management experience.
- Strong understanding of online technologies and proficiency in Google Suite offerings.
- Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.
- Excellent oral and written communication skills, with a focus on customer service.
- Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time.
- Proven ability to work autonomously and stay focused in a remote work environment.
Nice to Have
- Experience with Salesforce
- Bachelor's Degree
- Experience with DOMO or other data analysis tools
- Experience working with Slack
- Automotive experience
Technical Stack
- CRM software
- Google Suite
- Salesforce
- DOMO
- Slack
Benefits & Compensation
- Hourly pay: $28.85
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Work Mode
This is a remote position.
OPENLANE is an equal opportunity employer.
