Unknown Company is hiring a Home Medical Equipment Representative

The Home Medical Equipment Coordinator handles the reception, organization, and prompt execution of Home Medical Equipment (HME) and supply requests. Serving as a crucial connector between referral sources, providers, patients, and internal service units, this position ensures precise documentation, confirms medical necessity, and maintains transparent communication throughout the order lifecycle. The coordinator oversees patient orders comprehensively, including examining referrals, arranging deliveries, and offering critical patient guidance. They additionally conduct individual equipment installations or adjustments, guaranteeing patients and caregivers receive comprehensive instructions regarding equipment usage, maintenance, and safety protocols. In a Field/Delivery capacity, the coordinator ensures punctual distribution of Home Medical Equipment (HME) products and supplies to clients. Schedule: Full-time Hours: 40 per week Shift Options: - 1 shift: Monday, Tuesday, Thursday, Friday 7:30am-6pm with Wednesdays off - 2 Shifts: Monday, Wednesday, Thursday, Friday 7:30am-6pm with Tuesdays off Essential Functions: - Delivers superior customer service by rapidly and politely responding to communications, accurately routing inquiries to appropriate departments - Coordinates patient intake by collecting referral data, entering information into Electronic Medical Record (EMR), and verifying insurance or payment status - Manages medical equipment and supply distribution, selecting optimal delivery methods - Supports patient transitions by collaborating with hospital liaisons to ensure timely equipment setup - Provides individualized patient assistance, including equipment education and fitting - Processes Point of Sale transactions, entering orders and coordinating delivery - Collaborates across departments to ensure seamless service delivery - Demonstrates strong problem-solving and compliance understanding, addressing concerns while maintaining regulatory knowledge Skills: - Customer Service - Order Entry & Processing - Communication - Interpersonal Skills - Patient Care - Referral Management - Telephone System Proficiency - Computer Literacy - Medical Equipment Knowledge - Problem Solving Physical Requirements: Required Qualifications: - Customer service experience demonstrating professionalism - Independent work capability with strong self-motivation - Exceptional communication skills - Detailed-oriented approach - Strong organizational abilities - Computer application proficiency - English communication skills - Adaptability in dynamic environments - Field/Delivery Positions: Valid driver's license, reliable transportation Preferred Qualifications: - Home medical equipment experience - Office operations coordination - Patient care background Physical Requirements: - Visual information processing - Verbal and written communication - Manual dexterity - Computer and equipment operation - Extended sitting/standing capabilities Location: Home Services - Salt Lake City Work City: South Jordan Work State: Utah Scheduled Weekly Hours: 40 Hourly Range: $19.31 - $26.22 Intermountain Health offers comprehensive wellness-focused benefits. Equal opportunity employer committed to diverse, inclusive recruitment. Utilizes HiredScore AI platform for enhanced application experience, ensuring fair personnel-driven final decisions. All positions subject to closure without notice.