Unknown Company is hiring a Self Pay Representative

The Patient Financial Services Representative position involves leveraging comprehensive knowledge of Revenue Management to deliver precise information when interacting with patients. Their core responsibility is securing payments for outstanding patient account balances by presenting account details and payment alternatives, alongside updating insurance information when relevant. Outbound communication occurs through an automated dialing system, utilizing predefined campaign settings for call routing and assigned work queues. We are dedicated to offering flexible work arrangements where approved and specified in the job posting. Currently, we are not considering candidates residing or planning to reside in California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington. A video interview via Microsoft Teams will be mandatory, along with potential in-person interviews and meetings. Schedule - Work hours are consistently Monday-Friday 8:30 am to 5:00 pm Mountain Time, regardless of location. Essential Functions - Operates within an automated queue, contacting patients regarding balance settlements and payment strategies - Delivers comprehensive insurance and patient financial responsibility guidance - Negotiates with patients to resolve financial obligations and educates about financial assistance options - Establish payment arrangements within organizational guidelines - Process credit card transactions - Achieve designated productivity and quality performance metrics - Accurately document accounts in Electronic Medical Record system - Capable of interpretation assistance for patients Skills - Consistent attendance during scheduled business hours - Effective communication - Flexibility - Maintaining composure - Understanding relevant regulatory frameworks - Technical proficiency - Negotiation capabilities - Problem-solving aptitude Qualifications - High School Diploma or equivalent - Passing score and certification from approved language testing provider Preferred Qualifications - Previous experience in collections, customer service, or call center environments - Understanding of medical billing and insurance processes Physical Requirements - Continuous need to visually interpret information, labels, monitors - Frequent customer interactions requiring clear verbal communication - Manual dexterity for precise equipment manipulation - Capability to lift, transport, and maneuver equipment - Potential driving responsibilities involving visual awareness Location: Peaks Regional Office Work City: Broomfield Work State: Colorado Weekly Hours: 40 Hourly Range: $18.81 - $24.99 We prioritize caregiver wellness through a comprehensive benefits package supporting holistic health and engagement. Intermountain Health is an equal opportunity employer committed to fair employment practices. We utilize HiredScore AI platform to enhance recruitment, ensuring skill-based matching while maintaining human decision-making integrity. All positions subject to closure without prior notification.