Support Services Group is hiring a Elite Advantage Enrollment Specialist to advance provider participation in a structured digital service model. In this consultative, provider-facing role, you will combine digital enablement, relationship management, and sales execution to secure provider commitments.
What You'll Do
- Proactively engage assigned healthcare providers through outbound outreach to discuss the Elite Advantage model.
- Identify and engage appropriate decision-makers, such as practice owners, administrators, and billing leaders.
- Conduct discovery conversations to understand provider pain points, workflows, and readiness for digital transformation.
- Present clear, tailored value propositions that articulate the operational and efficiency benefits of Elite Advantage.
- Manage a designated portfolio of providers during the digital improvement period and close their participation.
- Establish and maintain trust-based relationships as the primary point of contact throughout the improvement phase.
- Educate providers and staff on HMO digital tools, including portal functionality, claims status, and eligibility workflows.
- Deliver guided demonstrations and walkthroughs tailored to provider needs.
- Resolve basic digital access and navigation issues, escalating complex tool gaps to internal partners.
- Document all provider interactions, issues, and outcomes in designated systems.
- Monitor provider progress using digital adoption dashboards to evaluate movement toward defined benchmarks.
- Conduct periodic readiness assessments to determine qualification, extended enablement, or exit status.
- Facilitate structured handoff to Regional Managers when providers meet Elite Advantage eligibility requirements.
- Support re-engagement efforts when providers experience regression in digital adoption.
- Collaborate closely with cross-functional partners to ensure consistent messaging and program alignment.
- Capture provider feedback to improve workflows, digital tools, training materials, and program design.
- Participate in quality reviews and feedback forums to support the evolution of the Elite Advantage model.
What We're Looking For
- Excellent communication and interpersonal skills with the ability to influence and build trust with diverse provider audiences.
- Strong sales acumen with the ability to identify decision-makers, pitch value propositions, and close conversions.
- Proven success in driving adoption of digital tools or platforms.
- Familiarity with healthcare operations, provider portals, and electronic transactions like eligibility and claims.
- Comfort working in a metrics-driven environment with targets for outreach and conversions.
- Self-starter with strong organizational skills and the ability to manage multiple priorities independently.
Nice to Have
- 2–4 years of experience in provider engagement, healthcare sales, or customer success, preferably in a health plan or healthcare technology environment.
- Experience using CRM or outreach tracking tools like Salesforce or Outreach.io.
Technical Stack
- CRM or outreach tracking tools (e.g., Salesforce, Outreach.io)
Team & Environment
You will collaborate closely with cross-functional partners and facilitate handoffs to Regional Managers.
Support Services Group is an equal opportunity employer that values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
