Lead and shape the future of customer support for a distributed team across Europe, with full flexibility and a focus on meaningful impact. You’ll guide a remote customer support team, setting performance standards and fostering a culture where exceptional service naturally supports business growth.
What You’ll Do
- Train and mentor support specialists to deliver fast, empathetic, and effective resolutions
- Define and track key performance indicators including response time, satisfaction, and conversion rates
- Ensure consistent, on-brand communication across email, chat, calls, and social channels
- Transform customer interactions into structured insights shared with marketing and product teams
- Identify recurring issues and lead cross-functional improvements in messaging and offerings
- Collaborate with AI partners to implement smart automation and reduce manual effort
- Integrate AI assistants and automated workflows to enhance response quality and reporting
- Align support recommendations with marketing campaigns to guide customers toward relevant solutions
What We’re Looking For
You have experience managing support or sales teams in e-commerce, with a mindset oriented toward proactive problem-solving. You understand how customer care influences revenue and brand trust. You’re comfortable working with metrics, organizing feedback, and maintaining a consistent voice across touchpoints. A strong interest in AI-driven efficiency and workflow innovation is essential.
Benefits & Work Environment
- 100% remote work with full schedule flexibility, monitored transparently via Hubstaff
- Access to a personal development budget for learning and growth
- Support for home office setup and wellness, including gym memberships and outdoor adventures
- Generous paid leave, including vacation and parental time
- Opportunities to connect with a diverse, curious, and values-driven team across Europe and beyond
