Cochlear Americas is seeking a Growth Channel Specialist to serve as the compassionate first point of contact for professional referrers. You will deliver a world-class experience while capturing lead information and collaborating internally to ensure a seamless patient referral handling process.

What You'll Do

Provide a responsive, world-class experience to potential professional referrers through telephone and email service.
Complete outbound engagement efforts to nurture and develop ongoing professional relationships with the customer base.
Educate professionals about cochlear implant and bone conduction solution candidacy and available support tools.
Document relationship setup and the patient journey within Salesforce from referral onward.
Develop and maintain strong working relationships with the Regional B2B field and AMEM team by engaging leads and connecting with area team members.

What We're Looking For

High School Diploma
2 years of experience in the hearing industry
Strong computer skills, preferably in Microsoft Suite
Ability to work in a fast-paced environment and balance/manage multiple, changing priorities
Excellent written and verbal communication skills
Follows through on commitments, meets deadlines, takes responsibility for actions, and shows consistency between words and actions
Identifies and communicates opportunities for improvement in role-related tasks
Proven ability to work collaboratively and positively in a team environment to build strong, professional relationships