La Compagnie mutuelle d’assurance Wawanesa is hiring a Group Implementation Specialist. You will support small to mid-size new business implementations as part of the Onboarding team, acting as the key liaison to ensure the accuracy and completeness of all required documents and information.
What You'll Do
- Manage the end-to-end process for assigned new Group Implementations for small to mid-size clients and Third Party Administrator group implementations with standard package set up.
- Ensure internal teams have the right information to complete their tasks and manage deadlines for the overall implementation.
- Act as the first point of contact for Group Implementations from Sales teams, ensuring accuracy and completeness of onboarding packages.
- Audit completed implementations including system set-up and initial client billings.
- Proactively manage changes, risks, and issues that may arise during the implementation process.
- Help manage internal and external relationships to ensure project delivery expectations are specified and met.
- Communicate Group Implementation updates regularly and effectively to keep all internal and external stakeholders informed.
- Lead plan Administrator onboarding sessions, detailing how Plan Administrators can use Wawanesa systems to manage their programs.
What We're Looking For
- A minimum of 5 years of Group Insurance experience, including implementation and communicating directly with both internal and external business partners.
- Strong attention to detail with ability to develop quality standards, identify relevant information and potential impacts.
- Strong communication and negotiation skills, with the ability to communicate at the right level for the intended audience.
- Ability to adapt quickly to changing environments, needs and customer priorities.
- Experience delivering new Group Implementations for small to mid-size clients while collaborating with multiple teams.
- Excellent time management and organizational skills with the ability to establish priorities among competing deadlines.
- Excellent problem solving and decision-making skills.
- Ability to develop and maintain strong relationships across the organization at all levels.
- Client centric focus with the ability to see long term outcomes and impacts.
- Experience with Microsoft Office Suite, specifically Word and Excel.
Nice to Have
- Completion of post-secondary education in a related field or a combination of education and experience.
- Complete or actively pursuing a BGA or CEBS designation.
- Bilingualism in French and English.
Technical Stack
- Microsoft Office Suite (Word, Excel)
Team & Environment
This role is part of the Onboarding team.
Benefits & Compensation
- Annual bonus plan
- Leave of absence top-up programs
- Generous vacation time
- Personal days
- Premium free benefits
- Pension plan
- Compensation range: $50,000 - $65,000
Work Mode
This is a hybrid position based in Winnipeg, MB or Kitchener, ON.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
