Novotel Rayong Rim Pae Resort is seeking a dynamic General Manager to provide strategic leadership and oversee all aspects of hotel operations. In this role, you will drive financial performance and create outstanding experiences for guests and staff alike, upholding the standards of the Novotel brand.
What You'll Do
- Provide strategic leadership and direction for all hotel operations, ensuring alignment with Novotel brand standards and corporate objectives.
- Oversee financial performance, including budget development, revenue management, cost control, and P&L accountability.
- Manage and motivate a diverse team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement.
- Develop and implement strategies to maximize occupancy rates, revenue, and guest satisfaction metrics.
- Ensure exceptional guest experiences by maintaining high service standards and addressing guest concerns professionally.
- Oversee hotel maintenance, safety, and compliance with all local regulations and international hospitality standards.
- Build and maintain strong relationships with key stakeholders, including corporate partners, local community, and tourism organizations.
- Analyze market trends and competitive positioning to identify opportunities for business growth and differentiation.
- Conduct regular performance reviews and implement staff development programs to enhance team capabilities.
What We're Looking For
- Minimum 5-10 years of progressive management experience in the hospitality industry.
- At least 2-5 years in a General Manager or senior leadership role.
- Proven track record of successfully managing hotel operations and achieving financial targets.
- Strong financial acumen with demonstrated ability to manage budgets and analyze financial statements.
- Strong sales acumen to drive business and profitability.
- Excellent leadership and people management skills.
- Outstanding communication and interpersonal skills.
- Customer-focused mindset with a commitment to delivering exceptional guest experiences.
- Experience working in Thai business culture.
- Fluency in English.
- Proficiency in Thai language is a must.
- Ability to work flexible hours, including evenings and weekends as required.
Team & Environment
Lead a diverse team of department heads and staff.
Benefits & Compensation
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world.
- Ability to contribute to the community through Corporate Social Responsibility and ESG activities.
Work Mode
This is an onsite position located in Rayong, Thailand.
