Allianz Partners is hiring a Claims & Case Management Supervisor to lead the day-to-day operations for Travel claims, encompassing both medical and non-medical cases. In this role, you will own team performance metrics for quality and productivity, supervise claim examiners, manage escalations, and partner closely with the Medical Assistance team to secure timely, accurate, and fair outcomes in line with policy terms and service levels.
What You'll Do
- Monitor end-to-end Travel claims to ensure accurate processing within policy terms and SLAs; handle escalation and complaint cases.
- Coordinate with the Medical Assistance team for clinical input on medical necessity, treatment verification, benefit interpretation, evacuations, and cost containment.
- Oversee daily operations of claim examiners, including new claim inventory, correspondence, appeals, and customer service calls.
- Manage staff performance, resource allocation, and training to meet regulatory and corporate requirements.
- Lead internal quality control of the claims process and prepare required monthly reports and statistics for stakeholders.
- Ensure claim correspondence and decisions are accurate, consistent, and clearly communicated.
- Support the development, implementation, and maintenance of claims standards, IT system enhancements, and new product launches.
- Supervise and support examiners on process clarifications and approvals within authorization limits.
- Coach, instruct, and lead junior team members and collaborate with nurses, Medical Assistance Coordinators, and Underwriters.
What We're Looking For
- A Bachelor’s degree as a minimum requirement.
- Advanced computer skills and proficiency in MS Office.
- Strong conceptual, analytical, and problem-solving skills.
- Demonstrated leadership and motivational skills.
- Good communication skills in both English and Thai.
Nice to Have
- Experience in Travel Insurance or related fields such as other insurance lines, airline, or the travel industry.
- Exposure to medical claims or assistance coordination, comfortable liaising with clinicians and reviewing medical documents.
- Prior senior or supervisor experience.
Technical Stack
- MS Office
Team & Environment
You will supervise a team of claim examiners and collaborate closely with the Medical Assistance team, which includes doctors, nurses, and coordinators, as well as Underwriters.
Benefits & Compensation
- Personal and professional development with a large variety of courses and targeted development programs.
- International mobility and career progression are encouraged.
- Work Well programs for health and wellbeing.
- Flexibility for better work-life balance.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
