HSBC is looking for a Head of Credit Services to lead the Credit and Lending Operations/Transaction Services function. You will be responsible for managing resources, driving operational efficiency, and ensuring high-quality service delivery.

What You'll Do

Manage, develop, and implement processes for Credit and Lending Operations/Transaction Services.
Oversee the performance of onshore and offshore processing teams, ensuring tasks meet Service Level Agreements and regulatory requirements.
Manage resources, work schedules, and budgetary planning for the units.
Build and manage relationships with internal and external stakeholders, representing Operations and Servicing.
Identify and implement opportunities for process improvement, automation, and digitalisation.
Provide management guidance and ownership for change initiatives and assigned projects.
Contribute to training and competence development programs to improve service quality and regulatory compliance.
Maintain HSBC Internal Control standards, mitigate risk, and implement action plans for audit findings.

What We're Looking For

A Bachelor’s or Master’s Degree in a related field.
10 years of working experience in banking, finance, or a related field.
A proven track record in managing multi-workstream and cross-organisational/geographical business.
Strong leadership skills with the ability to provide direction to achieve goals.
Excellent planning, time management, and resource management skills.
Ability to work collaboratively and build relationships with business heads, senior management, and stakeholders.
A positive attitude with strong interpersonal skills.
Good knowledge of regulatory trends and developments.
Experience in project management or change programmes involving technology and operations.
Fluency in spoken and written Thai and English.