Wabtec Corporation is hiring a Senior Technical Project Manager to act as the critical liaison between our customers and internal teams. In this role, you will champion customer priorities within Wabtec, ensuring the delivery of valued service as defined in support agreements.
What You'll Do
- Work directly with customers to identify top-priority items and champion their resolution by coordinating with cross-functional product support and field service teams.
- Convey priority for troubleshooting and analysis, communicating customer impact to the PTC Support desk, Engineering, Release Management, and leadership.
- Maintain, communicate, and update the status of all action items for maintenance or triage efforts, ensuring closure to the customer's satisfaction.
- Collaborate with Engineering, Operations, and Mechanical teams to identify, quantify, track, and report all PTC-related performance metrics.
- Prepare and present performance reports and project status to stakeholders and senior management as required.
- Use Clarity to manage contract budget, cost, and revenue, ensuring resources are available to meet customer and performance requirements.
- Report on the financial status of the maintenance contract execution on a quarterly basis.
- Participate in discussions about the future of Services contracts, interacting with Sales, Commercial Operations, Contract Management, and Legal.
- Participate in the development of proposals and executive deal reviews for projects.
- Identify, inform, promote, and implement value-added, enhanced maintenance service offerings to expand the contract's value.
- Manage complex processes that require the involvement of many internal and external stakeholders.
- Communicate with Technical Project Manager peers on top issues, initiatives, and opportunities for improvement.
- Plan, prepare, and/or instruct internal and external training programs to perpetuate product knowledge.
- Manage and track customer issues and requests using the SalesForce enterprise management system.
What We're Looking For
- Legally authorized to work in the U.S.
Technical Stack
- Clarity
- SalesForce
Team & Environment
This role works with various Product Engineering groups, Product Line Management, Sales, Contracts Management, Release Management, and other internal teams.
Wabtec Corporation is an equal opportunity employer.
