LUV Car Wash is hiring a General Manager to lead all site operations at our location in Frazer, PA. You will be responsible for recruiting staff, ensuring safety and compliance, driving sales, and developing the team. Reporting to the District Manager, you will play a pivotal role in advancing our mission to become the best car wash in the industry.

What You'll Do

Recruit, train, coach, and develop all teammates.
Create a culture of accountability for operational procedures.
Ensure compliance with onboarding, orientation, and training processes.
Provide ongoing development, coaching, and counseling to AGMs and high-potential hourly teammates.
Partner with HR on disciplinary issues including investigations and terminations.
Partner with District Manager to drive local volume and sales through strategic community outreach and marketing.
Partner with District Manager on budget planning and forecasting.
Manage incoming inquiries in a timely, pleasant manner.
Review Paylocity reporting and approve payroll information for all employees on time.
Complete all necessary checklists to standard and by associated deadlines.
Ensure teammates are always using prescribed sales scripts and guide-on procedures.
Ensure the site operates safely and in compliance with all regulatory, local, state, and federal laws.
Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
Create weekly schedule and manage site labor to LUV Car Wash standards.
Walk site throughout shift to ensure safe, efficient operations meeting LUV standards.
Handle all customer issues and complaints.
Partner with Facilities to ensure equipment is properly maintained, safely operated, and maintenance requests are fulfilled promptly.
Perform other duties as assigned.