What You'll Do
- Reach out to online leads to assess interest and guide them toward appropriate genetic health services, supporting sales growth.
- Manage scheduling for blood collection appointments, ensuring a clear and efficient experience for patients.
- Deliver timely, empathetic responses to customer inquiries and resolve concerns effectively.
- Track and evaluate contact center metrics to identify areas for improvement in service delivery.
- Share insights from customer interactions with marketing teams to refine outreach strategies and improve lead quality.
- Communicate market trends and patient feedback to help shape marketing direction and engagement approaches.
Requirements
- Demonstrated focus on sales outcomes and customer satisfaction.
- Minimum of two years in sales or customer service, ideally within a contact center setting.
- Fluent in both English and Turkish, with strong verbal and written communication skills.
- Highly organized with the ability to manage time effectively and prioritize tasks.
- Capable of working independently and collaboratively within a team structure.
Preferred Qualifications
- Background in a medical or healthcare-related field is beneficial.
- Familiarity with marketing principles or digital campaigns is an advantage.
Benefits
- Competitive base salary with performance-linked incentives.
- Access to professional development opportunities within a growing biotechnology organization.
- Supportive and forward-thinking workplace culture.
- Experience working across international teams and processes.
