What You'll Do
Take full ownership of client results across a diverse portfolio of academic research institutions and commercial sponsors. Lead a team of client-facing specialists, ensuring excellence in onboarding, delivery, and ongoing support. Serve as the primary advisor to clients, helping them adopt effective recruitment strategies rather than simply fulfilling requests.
Collaborate closely with Sales, Technology, and Operations to maintain delivery quality and client confidence. Monitor and improve key performance indicators including satisfaction, project velocity, and retention through structured processes and consistent communication. Proactively identify risks, manage escalations, and lead solutions to resolution.
Develop your team through coaching and delegation, fostering independent, high-level performance. Empower your specialists to grow while maintaining accountability for outcomes.
Requirements
- Proven experience managing end-to-end delivery and KPIs for complex B2B accounts, not just relationship management.
- Strong leadership skills with a focus on building team capability through guidance, not personal execution.
- Ability to act as a trusted advisor—offering expert insight, challenging assumptions when necessary, and earning client confidence.
- Decisiveness in uncertain situations—making clear, informed decisions and communicating trade-offs effectively.
- Exceptional organisational skills with the ability to manage multiple high-stakes accounts simultaneously.
- Clear, accurate communication across all levels—from technical teams to senior leadership and external stakeholders.
- Flexibility to align working hours with both US and Australian time zones to support clients and team members.
Benefits
- Fully remote work environment with no location restrictions
- Competitive compensation ranging from AUD $5,000 to $6,000 monthly
- Unlimited paid time off—take leave when you need it
- Autonomy over your schedule while maintaining necessary team overlap
- Company-funded learning—access courses, books, and skill-building opportunities
