Mercier Consultancy MD is looking for a French Speaking Customer Service Representative for a food delivery platform. In this role based in Greece, you will be the primary point of contact for clients, assisting them with orders and inquiries in French and ensuring a high-quality service experience.
What You'll Do
- Manage customer inquiries regarding orders, delivery issues, and account-related questions via phone, email, and chat in French.
- Provide detailed information on menu options, delivery times, and payment issues.
- Assist customers in placing orders and resolving any issues that may arise during the ordering process.
- Handle customer complaints professionally and ensure high levels of customer satisfaction.
- Accurately document all customer interactions and feedback in the CRM system.
- Collaborate with delivery teams and other departments to improve service efficiency and customer experience.
- Stay informed about the latest promotions, menus, and food delivery trends to provide effective support.
What We're Looking For
- Fluency in French (both written and spoken) is essential.
- Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
- Strong problem-solving abilities and the capacity to manage multiple tasks in a fast-paced environment.
- Familiarity with customer relationship management (CRM) tools and general office software.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Possession of a positive attitude and a passion for delivering great service.
Nice to Have
- Proficiency in English and/or Greek is a plus.
- Previous experience in customer service, particularly in the food delivery or hospitality sector, is preferred.
Technical Stack
- CRM tools
- General office software
Team & Environment
You will collaborate with delivery teams and other departments to improve service efficiency and customer experience.
Benefits & Compensation
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
Work Mode
This is a local-country position based in Greece.
