Tailor is looking for a Forward-Deployed Product Manager to be the critical link between our clients and our internal product and engineering teams. In this client-facing role, you will focus on extracting requirements, managing communications, and ensuring the success of our software deployments on our fast-growing platform.
What You'll Do
- Work directly with clients to understand their business needs and pain points.
- Translate client needs into clear, prioritized requirements for engineers.
- Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery.
- Proactively manage client expectations, timelines, and feedback loops.
- Provide context and clarity to engineers to help ensure smooth delivery.
- Ensure alignment between what was requested, what’s being built, and what’s being shipped.
- Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments.
- Help improve internal handoff flows, requirement intake, and communication patterns.
- Distill recurring customer insights into strategic themes, prioritized high-impact features, and propose a data-driven roadmap that advances Tailor’s vision.
What We're Looking For
- 2+ years of experience working in a Software Company.
- 5+ years in product management, solutions, customer success, or consulting roles with strong client interaction.
- Proven ability to engage with both technical and non-technical stakeholders.
- Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes.
- Exceptional communication skills.
- Organized, structured thinker who can reduce ambiguity.
- Technically fluent enough to collaborate with engineers and ask the right questions.
- Based in or willing to be frequently present in Los Angeles.
Nice to Have
- Relevant experience in a SaaS, ERP, or composable software environment.
- Understanding of modular solutions, low-code platforms, or customer-centric software deployments.
- Experience with ERP, internal tools, or operational SaaS products.
- Familiarity with APIs, data workflows, or developer platforms.
- Consulting or customer onboarding background.
- Comfortable supporting multiple stakeholders and balancing competing priorities.
Benefits & Compensation
- Compensation range: $130,000 – $170,000
- Health, dental, and vision coverage
- Flexible PTO policy
Work Mode
This role is remote and open to candidates across the United States.
Tailor is an equal opportunity employer.
