A Finnish and Swedish speaking Customer Support Specialist is needed to handle customer inquiries for Tieto Banktech, a leading financial services software provider in the Nordics. The role involves shift work providing high-quality support in Finnish, Swedish, and English to bank end customers, primarily via phone, with responsibilities including case registration, resolution, and maintaining excellent customer service.
What You'll Do
- Handle incoming calls, email or chat from customers and assist them with their inquiries.
- Register all incoming cases in various systems.
- Resolve incoming cases based on the situation.
- Provide top-level service and customer interaction to ensure the best solution for the customer's situation.
- Work towards creating and developing good collaborations with the company's customers.
What We're Looking For
- Speaks and writes Finnish, Swedish, and English fluently.
- Has previous experience in a customer service role where you interacted with individuals, via phone, in-store, restaurant, etc.
- High school diploma.
- Service-minded.
- Good knowledge of computer systems.
Team & Environment
Join a team of 14 customer support specialists providing 24/7 support. The environment is solution-oriented, responsible, and structured, with a focus on good collaboration, loyalty, and meticulousness. The culture values flexibility, openness, and curiosity as a lifestyle, with an outstanding work-life balance.
Benefits & Compensation
- Professional growth
- Meaningful projects
- Open culture
- Outstanding work-life balance
- Opportunity to create the future of a growing, fast-developing and important sector
- Flexible hybrid work model
- Curiosity and learning as a lifestyle
- Background checks performed on all final candidates
Work Mode
This is a hybrid role based in Stockholm - Solna, involving shift work including daytime, evenings, nighttime, and weekends/holidays.
We are committed to creating a diverse and inclusive workplace. Tietoevry welcomes all applicants regardless of gender, gender identity, sexual orientation, disability, age, ethnic background, or religion.
