Timocom GmbH is looking for a Customer Service professional fluent in a Scandinavian language or Finnish to join our team. In this role, you will be the direct contact point for customers in Scandinavian or Finnish markets, handling inquiries and providing proactive support to increase satisfaction.

What You'll Do

Handle customer inquiries and requests via phone and email.
Act as the direct point of contact for customers.
Increase customer satisfaction through individual and quality-conscious support.
Provide proactive customer service through regular support calls.

What We're Looking For

Successfully completed commercial training or a comparable qualification in customer service.
Routine handling of common MS Office applications.
Fluency in a Scandinavian language (Norwegian, Swedish, preferred Danish) or Finnish.
Negotiation-fluent German and very good English skills.
Reliability, customer orientation, and a friendly telephone manner.

Technical Stack

MS Office

Team & Environment

You will join the Customer Service & Business Security department at Timocom. We value cooperation and teamwork on an equal footing and see ourselves as Wegbereiter and Wegbegleiter for networking in logistics.

Benefits & Compensation

Flexible working hours and location: Use TEAMocom Spaces, work mobile, or up to 100% remote depending on position.
Work from abroad for up to 120 days per year.
Internal training platform with over 20,000 offerings and development plans.
Health initiatives and after-work events (e.g., individual stress checks, back courses, running groups).
Environmentally friendly options: Lease an e-bike or bicycle, discounted job ticket, or commuting allowance.
Childcare: Kita places in Erkrath and parent-child offices in the head office.