Quest National Services is hiring an entry-level Front Desk Medical Billing Patient Advocate to join our team. In this role, you will be a central point of contact, handling insurance claims, patient communication, and essential office administration within our medical billing and coding company. We strive for the highest standards of customer service and professional respect in all our interactions.

What You'll Do

Answer telephones and handle a high volume of inbound and outbound calls (approximately 70% of the day).
Respond to and send faxes and emails, and manage incoming and outgoing mail.
Schedule patient visits, assist with facility questions, and receive patient payments.
Record payments in a database, provide receipts, and update financial information to obtain revenue.
File, collect, and expedite third-party insurance claims.
Work within multiple EMR platforms, insurance clearinghouses, and payor portals.
Enter patient history, diagnostic procedures, and treatment data into computer systems.
Compile, abstract, and maintain patient medical records, reviewing them for completeness and compliance.
Maintain business office inventory and equipment.
Protect patient rights by maintaining strict confidentiality of personal and financial information.
Perform other administrative tasks as needed.

What We're Looking For

A certificate for medical billing and/or coding.
A customer service background in hospitality, retail, call center, or a similar field.
Tech-savvy with the ability to navigate software and pick up training quickly.
Must have worked with EMR software or be exceptionally willing and able to learn.
Proficiency in Microsoft Office, specifically Excel and Word, and strong general computer and typing skills.
Comfortable and articulate speaking on the phone with strong verbal and written communication skills.
Ability to handle multiple tasks, balance numerous priorities, and maintain excellent organizational skills with a detail-oriented approach.
Must be dependable, responsible, able to work independently with effective time management, and looking for a career.
Ability to work in a fast-paced environment while remaining calm, professional, and handling stress.
A positive, friendly, and approachable disposition with a strong customer service orientation.
Must maintain HIPAA standards.
Physical requirements: ability to wear a telephone headset for most of the day, use a landline or PC-based phone, verbally speak without accommodations, view computer screens for the full shift, read small print, and work with standard office equipment.

Nice to Have

2 years of experience in a front desk medical office position.
2-4 years of college, a customer service background, or completion of (or current enrollment in) medical billing coursework.
Anatomy and medical terminology knowledge.
Experience with taking phone calls, scheduling appointments, and taking patient payments.
Experience calling payers for claim status.
Knowledge and experience in Insurance Verification and Authorizations.