Patrique Mercier Recruitment is hiring a Finnish Speaking Client Support Specialist to deliver exceptional service to our clients. In this role, you will be the primary point of contact, providing support and resolving inquiries with professionalism and empathy.
What You'll Do
- Provide support to Finnish-speaking clients through phone, email, and live chat.
- Address customer inquiries related to products, services, and account issues.
- Troubleshoot customer concerns and deliver timely solutions.
- Document all client interactions accurately in the CRM system.
- Collaborate with team members to maintain high service standards.
- Identify areas for process improvement to enhance customer support.
- Stay updated on product information to provide accurate details.
What We're Looking For
- Fluency in Finnish and English, both written and spoken.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities focused on customer satisfaction.
- Able to manage multiple tasks efficiently in a dynamic environment.
- Familiarity with CRM systems and general computer skills.
- Enthusiastic and committed to providing outstanding customer service.
Nice to Have
- Previous experience in customer support or a similar role is an asset.
Technical Stack
- CRM systems
