apply seeks a Finnish Customer Service Agent to join our team in Greece. In this role, you will be the primary point of contact for our customers, handling their inquiries through multiple channels to ensure a high-quality service experience. You will have the flexibility to work remotely or on-site and will be part of a team focused on excellence in customer service.
What You'll Do
- Manage incoming customer inquiries via chat, mail, and phone.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information using the provided methods and tools.
- Keep detailed records of customer interactions, process customer accounts, and file documents.
- Follow established communication procedures, guidelines, and policies.
What We're Looking For
- Fluency in Finnish (C1 - C2 level).
- Very good command of English (B2 – C1 level).
- Good MS Office skills.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
Technical Stack
- MS Office
Benefits & Compensation
- Competitive Salary
- Monthly Bonus
- Meal Vouchers
- Health care benefits and numerous other discounts
- Continuous Training and access to Educational Platforms
- Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation
Work Mode
This is a hybrid role based in Greece, offering you the flexibility to choose between working remotely or on-site.
apply is an equal opportunity employer.
