The Fieldwork Coordinator is responsible for managing all aspects of recruitment for quantitative and qualitative research projects in the US market, ensuring studies are delivered according to client specifications. This role involves end-to-end field management, sample strategy development, coordination with vendors and respondents, and close collaboration with Project Managers and internal teams at M3USA.
What You'll Do
- Execute end to end project related tasks which include (but not exclusively) link setup
- Execute end to end project related tasks which include (but not exclusively) link testing
- Execute end to end project related tasks which include (but not exclusively) set up and delivery of study invitations via custom tools
- Execute end to end project related tasks which include (but not exclusively) manage exclusion lists
- Execute end to end project related tasks which include (but not exclusively) incentive reconciliation
- Manage and control of sampling for the allocated projects from the setup for internal invites to custom recruitment
- Build a sampling plan for the projects allocated
- Liaise with other teams to maximize internal sample resources via phone recruitment
- Liaise with other teams to maximize internal sample resources via custom emails
- Liaise with other teams to maximize internal sample resources via other custom recruitment solutions
- Review projects on a regular basis and inform project managers when internal sampling strategies have been exhausted
- Provide recruitment update to the project management team upon request
- Ensure projects are completed in line with timelines stipulated by the client
- Come up with alternative sampling strategies when internal panel sample is not sufficient to reach total sample sizes of projects
- Track, monitor and report on sampling performance at a project level
- Have an excellent understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability
- Address Project Managers and other stakeholders’ requests in timely manner
- Attend meetings with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understood
- Takes notes and fill checklists during key meetings and share them with the attendees afterwards
- Host internal or setup external market research pretest/pilot interviews for clients, and ensure interviews are conducted on time and as planned
- This will require direct client and respondent interactions
- Track, monitor and report on custom recruitment performance
- Support PMs ensuring that projects are closed and ready for invoicing in a timely manner
- Setup Dynamic Audiences on projects based on the clients’ specifications
What We're Looking For
- Excellent understanding of project recruitment methodology for studies
- Coordinate with project assistants to best utilize available options for maximum results
Technical Stack
- M3 sampling tools
- M3 emailing tools
- M3 reporting tools
- custom tools for study invitations
Work Mode
Remote
